Q: Do I need an appointment to bring in my computer for repair?
A: Nope! You can just bring in your computer to our office, no appointment is really necessary. We operate on a first come first serve basis, but we do offer Rush Service if you need your computer back right away. We only need appointments for house calls.
Q: What do I need to bring with me when dropping off my computer?
A: For desktop computers, all you need to bring in is the tower and any CD’s you can find that belong to it (cables, monitors, keyboards, and mice are not needed).
For laptops, please be sure to bring in the charger as well as any CD’s you can find. We do not need your laptop case.
Also, if you are having a problem with a specific device (for example, your computer speakers aren’t working) please you can bring in the device.
Q: How much do you charge to look at my computer and tell me whats wrong with it?
A: If you bring in your computer to our office, our basic diagnosis is FREE! We set up your computer in front of you and our medics assess your issues on the spot as best as we can. In some cases we would have you drop off your computer and we will call you with a diagnosis.
If your issue does not fit under our free basic diagnosis you will be notified and we will do our best to give you an upfront cost of the diagnostic fee.
Q: Do you service businesses?
A:Yes of course! We specialize in supporting small to medium sized businesses in all of their technology needs. We can do everything from the ground up if you are moving into a new office (running network cables and more) or we can maintain your current computers and network.
Q: Do you service Macs?
A: Yes, we work on Mac Laptops and Desktops for both hardware and software issues. We can even make Macs and PC’s work together in your network.
Q: Do you service iPods, iPads and other tablets?
A: We no longer repair broken screens and other hardware related issues on phones or tablets. We can however, repair some software related issues. Since we don’t charge for a basic diagnosis, just stop by with your device and charger and let us have a look.
Q: Do you service laptops?
A: Yes, we are a full service laptop repair center. We can fix your laptop power jack if it is loose, replace dead laptop screens, and replace broken hinges, or order any parts (ex. batteries, chargers, etc.) you may need.
Q: Do you make house calls?
A: We can dispatch our medics to your home or business to fix any problems you may have. We just request you schedule an appointment with us in advance as soon as possible.
Q:Is it possible to have my job completed right away?
A: The computers that come into our operating room are worked on in a “first come first serve” basis. If your issue requires immediate attention we offer Emergency Rush Service for an additional fee. This services lets you “cut the line” and we work to fix you computer immediately.
Q: I’m interested in getting a website made, what do I need to do?
A: Each custom website that we do is designed and developed to the specific needs of your business. We specialize in custom designed websites but we also have a “build it yourself” template based website system.
What we need from you is a detailed list of your needs and wants and we will give you a rough estimate based on your ideas. Just call us to schedule an appointment so as to get the ball rolling.
Q:Not exactly sure what is wrong with my computer, can you still help me if I can’t explain the issue?
A: Sure! When you bring in your computer to our office, we set it up right in front of you and go over all of the issues we can see. This way you can describe the problems you are having with the computer in the best way possible.
Q: I’m worried about what my child / spouse / employees are doing on the internet, what can I do?
A: This is a pretty common question we are asked here at Sagicam. If you are trying to keep tabs on someone who is using your computer, we offer some amazing special software that allows the owner to see everything the user is doing with their computer. It records chat conversations, emails, websites visited, and can even take screen captures. All of this is completely undetectable by the computer user and can be viewed from any other computer over the internet.
We also offer investigative services for people who didn’t have this software installed and are interested in some insight into what people are doing on their computer.
Q: If I can’t be without a computer while mine is being fixed, can you offer me a rental?
A: Unfortunately we don’t offer this service anymore, but we do have Rush Service which in many cases can get your computer fixed in the same or next day!
Q:Do you have parts for sale?
A: Sagicam isn’t a retail store in the typical sense of the word, but we do stock a lot of parts that are needed for most of the repairs we do. This is to avoid waisting time for our repair jobs. If you are in need of a part, give us a call or stop in, we might just have what you’re looking for!
Q: I accidentally deleted some important files, is there anyway to get them back?
A: Yes, in many cases we can recover deleted data , and in case we can’t, we can refer you to a data recovery specialist. If you are in such a situation, we recommend you stop using the computer immediately. The more you use the computer after the files have been deleted the more difficult it becomes to recover the files and less likely to achieve the results you desire. Again, stop using the computer immediately and bring it in to our Office for your best chances of recovery.
Q: I am not the most computer literate person, do you offer tutoring?
A: Yes. We offer one on one tutoring in our office on a selected number of topics. Let us know what you are interested in learning and we can create a curriculum for you.