Computer repairs and maintenance agreement

FULL SERVICE MAINTENANCE AGREEMENT TERMS AND CONDITIONS

Computer repairs and maintenance agreement:

1. SCOPE OF COVERAGE

For purposes of this Maintenance Agreement “Equipment” includes the equipment listed on page one (1) of this Agreement. “Equipment” means one or more copy machine(s). “Supplies” include but is not limited to toner and developer for the Equipment. “Supplies” do not include staples or paper. This Maintenance Agreement (“Agreement”) covers labor and material for adjustments, repairs and replacement of parts as necessitated by normal use of the Equipment. Sagicam International reserves the right at any time to change any of the terms and conditions herein, and will communicate material changes to Customer. Customer’s continued use of HOS’s services thereafter will be deemed acceptance thereof. You can watch free lectures on web design on our YouTube page.

2. METER READING INFORMATION

Customer shall provide SAGICAM an accurate count from the copy meter during the last three (3) business days of the last day of each month, or within 2 business days of any request from SAGICAM. Such reading may be provided by fax, email, or telephone as noted on Page 1, or through our website, http://localhost/website2. If Customer fails to provide such reading, SAGICAM may: (i) send a representative to the Equipment Location to retrieve such reading, in which event Customer will incur an additional service charge; and/or (ii) charge Customer an average based on prior months’ usage; and/ or (iii) charge Customer based on previous service history records, in which event Customer will incur an additional convenience charge.

 

Computer repairs and maintenance agreement

 

3. SERVICE CALLS

Service calls under this Agreement will normally be performed between the hours of 8:00 A.M. to
5:00 P.M. Central Time Monday-Friday (“Normal Hours”) at the address listed herein for Customer.

4. TWILIGHT SERVICE (24 hrs/day; 7 days/week)

Service after Normal Hours, or on weekends or holidays is available on selected products at special after-hours rates (“Twilight Service”) which will be invoiced at our then published rates. Do not miss our Internet Marketing Services and Laravel Training

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LABOUR & REPAIR SERVICES, REPLACEMENT PARTS, AND SUPPLIES

5. LABOUR & REPAIR SERVICES, REPLACEMENT PARTS, AND SUPPLIES

Labor performed during a service call, including lubrication and cleaning of the Equipment and adjustments, repair or replacement of parts necessary to the normal operation of the Equipment, will be covered by Customer’s Base Rate. Where the Equipment is interfaced to a computer or computer network, this Agreement covers only the labor, parts, software and updates provided by the Equipment manufacturer. This Agreement does not cover services associated with application software updates on equipment not sold in conjunction with the connected Equipment, hardware or software reconfiguration, modification to files, or program and network expansions. If customer has declined Digital Support Services, computer support will be invoiced on a per-call basis at SAGICAM’s current published rates. Title and ownership of all property delivered to Customer under the terms herein is and shall remain vested in SAGICAM, notwithstanding delivery and possession, until the entire invoiced amount is paid in full, and Customer hereby grants SAGICAM a security interest in said property, as well as the right to take all steps necessary to protect such security interest, including but not limited to the right to file a UCC financing statement. It is SAGICAM’s intent to work with Customer to ensure Customer has adequate, but not excessive inventory at the Equipment location. SAGICAM reserves the right to determine the appropriate inventory level and to collect excessive inventory. In Our professional IT Center Yaoundé Cameroon, we also offer Computer graphics Training and  Best Digital Marketing Expert.

6. ALLOWANCE AND OVERAGE

As used herein,”Allowance” shall mean the number of copies included in Customer’s monthly Base
Rate. “Overage” shall mean the number of copies over and above Customer’s monthly Allowance.

7. TERM

The effective date of this Agreement is the date of Customer’s signature (“Start Date” or “Anniversary Date”). The Agreement shall continue for either 365 days, or the maximum number of copies shown on the reverse side, whichever occurs first. SAGICAM reserves the right to inspect all Equipment to be covered by this Agreement to determine that it is in good mechanical condition throughout the term of this Agreement. In the event the Equipment requires repair or reconditioning prior to the Start Date of this Agreement, then such services will be charged at SAGICAM’s current published rates. This Agreement may be automatically renewed for successive similar periods, provided that Customer is not in Default. We also offer Cheap and reliable Restaurant Management softwareHospital Management software and Business Management Software.

8.  Considering computer repairs and maintenance charges

The initial monthly IT repairs and management maintenance charge under this Agreement (the “Base Rate”) is set forth on Page 1 hereof. The Base Rate is billed one month in advance. State or local taxes will be added and indicated on each invoice. Any renewal term will include SAGICAM’s published rates in effect within ninety (90) days prior to, or thirty (30) days after Customer’s Anniversary Date. Customer agrees to pay to SAGICAM the total amount of such charges within fifteen (15) days of the SAGICAM Invoice Date for such charges. Customer understands that alterations, attachments, specification changes or cost of parts, supplies or services may require an increase in maintenance charges and agrees to pay such charges promptly when due. SAGICAM reserves the right to bill surcharges to Customer for excessive costs incurred in providing service under this Agreement, which may include but are not limited to, excessive fuel cost, excessive freight-in or freight-out costs, and excessive parts and/or supplies costs affected b y unusual market conditions. If the Agreement includes consumable operating supplies, such as toner, developer, drums, and/or feed rollers, SAGICAM reserves the right to bill a surcharge if average toner coverage exceeds five percent (5%) fill per page. Customer will be invoiced on the basis selected on Page 1: monthly or quarterly. Any invoice not disputed in writing by Customer within fifteen (15) days of the SAGICAM Invoice Date shall be deemed accepted and properly payable. A Trip Charge will be incurred for all service calls to any Equipment location that exceeds 60 miles round-trip from the nearest SAGICAM office. Each mile in excess of the 60-mile round-trip radius will be charged at the time of service.

9. OUTDATED MACHINES

“Outdated Machine” means any Equipment that has been out of production for five (5) or more years. When servicing an Outdated Machine, SAGICAM can only provide labor for repair, and Sagicam parts and supplies which are reasonably available. If it is determined that parts are not available from any reasonable source, Customer or SAGICAM may terminate this agreement in accordance with the terms hereof. Get to know our IT support service,  Professional website  and graphic design,  Best computer expert and Digital t-shirt printing design.

10. RECONDITIONING

When SAGICAM, in its sole discretion, determines that a shop reconditioning is necessary to keep the Equipment within manufacturer’s written specifications, SAGICAM will give Customer a written Reconditioning Estimate, itemizing the needed repairs and their cost. Reconditioning charges are not covered by this Agreement. If Customer does not authorize such reconditioning, SAGICAM may discontinue service of the Equipment under this Agreement, and/or may refuse to renew this Agreement at the Anniversary Date. Any service provided thereafter will be on a “per call” basis at SAGICAM’s current published rates. We also have some prominent services which we offer like Graphic designcomputer trainingweb designcomputer repairsdevelopment of school application software and even logo design.

11. TERMINATION

Customer may terminate this Agreement by giving written notice to SAGICAM at least three (3) months prior to the Anniversary Date. If Customer terminates the Agreement during the first six (6) months after the Start/Anniversary Date, Customer will pay SAGICAM a fee equal to six (6) times Customer’s average monthly billing of the previous six (6) months. If Customer terminates the Agreement at any time thereafter, Customer will pay SAGICAM a fee equal to four (4) times Customer’s average monthly billing of the previous six (6) months SAGICAM reserves the right to collect Customer’s remaining supplies after termination of this Agreement. SAGICAM may terminate this Agreement by giving Customer written notice at least thirty (30) days prior to the Anniversary Date or as provided below. Get more on Twitter  page. We also have something important about Computer repairs and Computer repairs questions and answers.

12. BREACH OR DEFAULT

If Customer fails to perform its obligation hereunder or if it does not pay all charges invoiced for maintenance or parts as provided hereunder promptly when due:

(a) SAGICAM may exercise all available legal rights, including but not limited to any or all of the following: (i) refuse to service the Equipment; (ii) terminate this Agreement and re-invoice Customer for any service calls, including parts, labor, mileage and travel time at prevailing rates for any and all calls placed from the Start/Anniversary Date to the termination date; (iii) furnish any future service on a C.O.D. “per call” basis at published rates; and/or (iv) enter and retake any supplies or Equipment owned by SAGICAM and/or provided under this Agreement;

(b) Customer agrees to pay a late fee equal to the greater of 10% of the unpaid amount or $50.00, plus interest of 1.5% per month (or the maximum rate allowed by law, whichever is greater) on the unpaid amount from the due date to the date paid; and

(c) Customer agrees to pay SAGICAM’s cost and expense of collecting any amounts due and owing under this Agreement, including the maximum attorney’s fees permitted by law.

13. RELOCATION OF EQUIPMENT

Customer agrees to provide SAGICAM with thirty (30) day advanced notice prior to moving the Equipment. If, at Customer’s request, SAGICAM moves the Equipment to a different location from that specified in the Agreement, SAGICAM will charge Customer its current published rates for Equipment moving. If the Equipment is moved by anyone not employed or authorized by SAGICAM, then SAGICAM may, at its sole option, terminate this Agreement or may charge, and Customer agrees to pay, an inspection fee of 50,000 XAF plus the cost of any item that was damaged as a result of the Customer moving the Equipment. Additionally, SAGICAM shall have the right to charge, and Customer agrees to pay, any difference in maintenance charges between the original location and the new location. If Equipment is moved beyond SAGICAM’s service area, SAGICAM reserves the right to increase its rates and fees for continued service under this Agreement, taking into account the distance to Customer’s new location and SAGICAM’s current published rates for service on a “per call” basis. Our Computer Training School   will guide on how to go about web developmentComputer network Services and the Development of Applications.

14. UNAPPROVED SUPPLIES

Customer shall only use Supplies which are supplied by SAGICAM to Customer. Customer agrees to purchase staples for the Equipment from SAGICAM. SAGICAM may, at its sole option, terminate this Agreement if the Customer does not use SAGICAM supplied Supplies or staples.

15. REPLACEMENT PARTS

In the maintenance of any product, SAGICAM may use used, new, or equivalent to new, parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of SAGICAM. SAGICAM, at its option, may request the return of these parts.

16. TELEPHONE SUPPORT AND REMOTE DIAGNOSIS

To ensure that the product is repaired as quickly and efficiently as possible, Customer must first work cooperatively with telephone support to try to repair the product. If the product contains features that enable SAGICAM to diagnose and repair problems with the product remotely, SAGICAM may request that Customer allow such remote access to the product. It is amazing to know how to attract traffic to your website   by getting the search engine optimization Training.

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17. LIMITATIONS.

(a)  This Technology repairs and management Maintenance Agreement (“Agreement”) covers labor and material for adjustments, repairs and replacement of parts as necessitated by normal use of the Equipment. SAGICAM shall not be obligated under this Agreement to:
1)   Repair damage resulting from attempts by personnel other than a SAGICAM representative to install, repair or service the product unless directed by a SAGICAM representative; Will yo u like to know about our Best Website HostingWordPress website builder and Best website design company.
2)   Repair any damage, malfunction, or degradation of performance resulting from improper use or connection to incompatible equipment or memory;
3)   Provide any application software support or service involving application hardware;
4)  Repair any damage, malfunction, or degradation of performance caused by the use of non- SAGICAM supplied supplies or consumables, or SAGICAM supplies not specified for use with the particular product.
5) Perform user maintenance or cleaning or to repair damage, malfunction, or degradation of performance resulting from failure to perform user maintenance and cleaning as prescribed in published product materials.
6) Repair damage, malfunction, or degradation of performance resulting from use of the product in an environment not meeting the operating specifications set forth in the user manual;
7)  Repair misuse, abuse, negligence or causes beyond the control of SAGICAM, including electrical surges, acts of God and natural disasters.
8)  Repair any accessories; or
9)  Service any product after the limit of its duty cycle has been reached, if applicable.

(b) Any service identified in the preceding section and provided by SAGICAM at Customer’s request shall be invoiced to Customer at SAGICAM’s then current rates for parts, labor and travel.

18. ENHANCEMENTS OR UPGRADES

Software or firmware enhancements or upgrades are not provided under this Agreement, but may be purchased separately upon their release.

19. SOFTWARE AND FIRMWARE UPDATES

Updates may be required to correct performance problems and will be provided under this Agreement where deemed applicable by SAGICAM. Provided that software updates are available and are provided to SAGICAM from the manufacture of the Equipment, SAGICAM will only maintain support for software and
Firmware releases that are at the latest and next to latest revision levels.

20. NO WARRANTY

Other than the obligations set forth herein, SAGICAM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMP LIED, INC LUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR USE, AND/ OR FITNESS FOR A PARTICULAR PURPOSE. SAGICAM SHALL NOT BE RESPONSIBLE FOR DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES ARIS ING OUT OF THE USE OR PERFORMANCE OR LOSS OF THE EQUIPMENT.

21. CREDIT CHECK

Customer authorizes SAGICAM or its authorized representative to conduct a confidential credit inquiry on Customer’s financial responsibility and credit worthiness at any time during the term of this cheap computer repairs and management Agreement.

22. VENUE AND OTHER PROVIS IONS

This Agreement shall be governed by and construed according to the laws of Cameroon. The venue for all claims under this Agreement shall be Yaounde. This writing constitutes the entire agreement between the parties and may not be modified unless such modification is made in writing and signed by duly authorized representatives of all parties hereto. Should any provision of this
Agreement be found invalid or unenforceable by any court having jurisdiction, then such provision may be severed and the remainder of the Agreement shall survive in full force and effect. This Agreement is not assignable by Customer without the prior written consent of SAGICAM, and any attempt by Customer to assign any rights, duties, or obligations which arise under this Agreement without such prior consent shall be null and void.

23. INTEGRATED AGREEMENT

This Maintenance Agreement, together with SAGICAM’s Terms and Conditions of Sale, and any applicable supplements is intended by the Parties as a final expression of their agreement with respect to the purchase of Goods and Services, and a complete and exclusive statement of such agreement, and as such, supercedes all prior and contemporaneous agreements, representations, warranties and understandings of the Parties, whether oral, written or implied.

24. CORRECTIVE SERVICE

In the event of product failure, SAGICAM will, at its option, repair the defective product by means of telephone support or on-site service at no charge for parts and labor or replace the product with a comparable product.

To obtain service under this Agreement, the Customer must first contact SAGICAM telephone support personnel. Telephone support personnel will work to resolve issues professionally and quickly, however, the Customer must reasonably assist SAGICAM.

If telephone support is unsuccessful, SAGICAM or its authorized representative will repair the product on- site in accordance with the terms hereof and without charge for parts, labor or travel, or at its option, SAGICAM may provide a comparable replacement product.

25. OBLIGATIONS OF CUSTOMER

Customer is responsible for periodic cleaning to keep the Equipment in good operating condition between regularly scheduled maintenance calls. Customer shall permit SAGICAM access to the products whenever service is required. Customer shall ensure that the user cooperates with SAGICAM to the extent necessary to permit service to be performed efficiently and without interruption. Customer shall permit SAGICAM to use any Customer equipment or facilities that SAGICAM reasonably deems necessary for the performance of service. Customer shall ensure that the site meets the environmental specifications contained in the user manual supplied with the product to be serviced. If a product under service fails through operation in a site not meeting SAGICAM’ specification SAGICAM may refuse to provide service until the site meets such specifications and or charge for the additional cost associated therewith.

26. PERSONNEL

SAGICAM reserves the right to determine the assignment of its employees or its third party contractors in providing service hereunder.

Repair Policy
Repair Policy

Estimate of the parts are suspected, in case during repair if we find some other problems it will be treated as a new problem, we will intimate the same then processed.

Physical verification of the material is only possible when it reaches to our workshop.

All Software’s and Data are of client responsibility; please backup all the data before submitting for repair.

All repairs of Laptop / Desktop / Printer / Monitor are warranted for 15 days from date of Closed Call.

This warranty applies only to Sagicam items which were found defective and repaired, it does not apply to products in which no defect was found and returned as is or merely recalibrated. Out of warranty products may not be capable of being returned to the exact original specifications or dimensions.

In case of repeat issue/problem we can only be able to give service on address provided at the time of call logged. Visit our page SEO website services for more details

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use of parts or loss of use of, data or profits arising out of, or in connection with.
All on-site services and response times are subject to the following conditions:
1.   Performed during Standard Business Hours.
2.   Availability of the services in your area, and the availability of technicians in your area.
3.   Availability of parts.
Replacement Policy:
   No advance replacement will be issued unless the faulty is returned.
  Computer Parts are likely to come from a different manufacturer and/or store, For any hardware defects you will have to deal with the appropriate manufacturer company
   If you want, on behalf of you we will provide the replacement service(pick n drop) on chargeable basis as per manufacturer terms. Visit our facebook page for more videos and information.

Payment Terms: Diagnosis fees at the time of Pick-up, remaining at the time of delivery or completion of work. No credit is available. More information on our page IT support services

Diagnosis Fee: This fee applies to all out-of-warranty service requests with no exception. It is payable even if we determine that the laptop is not faulty; that the fault is not repairable; or you decide not to proceed with the repair. However, it may be waived at our discretion if you instruct us to proceed with the quoted repair or if the laptop is salvaged to Sagicam.

Payment: Full payment is strictly due on collection of your laptop. Your laptop will not be returned to you until full payment is received. You can make payment by cash or bank cheque. Personal cheques and company cheques are not accepted without prior arrangement. We retain a security interest in your laptop until full payment is made and we retain the right to sell your laptop at a private or public sale to pay for any outstanding invoice if payment is not received within 30 days of its due date.

Cheque Return Charges: for any financial reason

Customer’s Responsibilities

Software/Data Backup. It is the Customer’s responsibility to complete a backup of all existing data, software, and programs on Supported Products prior to performing any IT repairs and management Services. WE WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S) OR NETWORK. You understand and agree that under no circumstances will Sagicambe responsible for any loss of software, programs, or data, even if our technicians have attempted to assist you with your backup, recovery, or similar services. Any such assistance is beyond the scope of any Sagicamwarranty and this Service Agreement. The assistance is provided in our sole discretion and without any guarantee or warranty of any kind. Neither does we provide any guarantee or warranty of any kind with respect to any third-party product that our technician may use in assisting you. More information on the page computer network installation Yaounde

Technical description of the defect: In order to properly repair a product, it is absolutely necessary for SAGICAMSERVICES to receive information specifying the reason the product is being returned. Specific test data, written observation on the failure and specific corrective action you require, is needed.

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Terms and Conditions

I (Client) agree to pay Sagicam International to repair, analyze and troubleshoot my computer hardware at a rate of 5,000 XAF hour (Residential) or 15000 XAF per hour (Commercial). Minimum charge is 3000XAF (Residential) or 10,000XAF (Commerical). Time is billed to the nearest ¼ hour.
Although Sagicam International will do its best to conduct all activities in a timely manner, I understand that troubleshooting issues is a time-consuming process and agree to pay Sagicam International for troubleshooting time as necessary.

I also certify that I will indemnify and hold harmless Sagicam International for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software.

Although Sagicam International will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.
I further agree to indemnify and hold harmless Sagicam International for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

I also certify that I will indemnify and hold harmless and will pay for added support to Sagicam International for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, and it is impossible to control what or how the virus affected the computer before our removal.

Any private information stored on your computer or viewed by Sagicam International during a remote support call will be held in strict confidentiality unless disclosure is required by law.

Release of Liability:

CLIENT agrees to release and hold harmless SAGICAM INTERNATIONAL from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that SAGICAM INTERNATIONAL offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty.

Further:
1.  CLIENT acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to CLIENT’s home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.

2.  CLIENT agrees to release and hold harmless SAGICAM INTERNATIONAL from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of INLINE TECH.

3.  CLIENT grants SAGICAM INTERNATIONAL access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.

4.  CLIENT grants SAGICAM INTERNATIONAL access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT’s computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT’s computer system or network.

5.  CLIENT grants SAGICAM INTERNATIONAL permission to physically access CLIENT’s home or office property where CLIENT’s computer system and/or network resides.

6.  CLIENT grants SAGICAM INTERNATIONAL permission to perform modification to CLIENT’s home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.

7.  CLIENT grants SAGICAM INTERNATIONAL permission to download and/or install software on CLIENT’s computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT.

8.  CLIENT grants SAGICAM INTERNATIONAL permission to install hardware in CLIENT’s computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.

9.  SAGICAM INTERNATIONAL strongly recommends that CLIENT safeguard critical data by backing up said data prior to any services performed by SAGICAM INTERNATIONAL. CLIENT is responsible for any backup, archiving, or protective storage as well as restoration if required, of CLIENT’s data.

Sagicam is equipped with engineers and professional master degree holders in the field of IT and Graphic designing.Our professionals and engineers are competent in the services we offer:

  1. Website design | Application development
  2. Graphic design |T shirt design
  3. Computer repairs Computer training
  4. Computer networking:Servers.
  5. Mobile application design
  6. T-shirt printing|caps,pens,banners..
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