Graphic Design questions and answers

Graphic Design questions and answers: Graphic Design faqs – Working with a graphic designer

Designers are creative partners who communicate your message more effectively by making use of aesthetic tools

Is this your first time of working with a graphic designer? Do you  wonder how things unfold and what you are supposed to do in a project? Then this information is for you. It’s been created to provide an overview and answer some frequently asked graphic design questions.

Putting  these policies in place provides clarity and helps to avoid any “grey areas”. As all businesses have policies in some form – graphic design is no different.

Graphic Design questions and answers

The Design Process and how Projects Unfold

The design process, is one which unfolds between a creative and the client.. Designers essentially interpret and transform your ideas through our creative concepts so that they may be translated into a unique finished product which communicates your message to your audience.

You enter into a business relationship when working with a graphic designer and the outcome must be mutually beneficial to both parties which is very important.

Projects should be win-win for both sides as we are creating value for each other.

Please Note:
Sagicam International  does not work “on a speculative basis” which means “free work to see if you like it”. It fully supports NO!SPEC in its efforts to communicate because  the practice of spec work devalues the entire design community and also has negative impacts on the client as well. All your questions concerning Graphic Design will be answered in this page Graphic Design questions and answers.

 

FAQS — frequently asked questions and design studio policies

  1. Who is the right graphic designer or visual professional for your needs?

To determine whether a designer is suitable for your projects depends on  several different factors including styles, your budget vs. a designer’s fees as well as a designer’s availability for your time-frame.

  1. How do you begin a project?

To begin a project, there is an initial inquiry which is followed by a Project Qualifying Questionnaire which is a few short questions to gather useful information, get a sense of your objectives, know your level of commitment to the project and to determine whether we are in a good fit to move on with the project. After assessing the information, it will now determine if we can go ahead to have a consultation. Initial consultations are necessary and can be done through phone or direct meeting between the designer and the client

If we are a good fit after the consultation, then an estimate can be put forth. Upon agreement of the estimate, a contract will then be drawn up and it will outline the details of the project and also scope of work. The project commences after the customer has signed and made a 50% deposit.That is why  it is necessary to know this Graphic Design questions and answers so as to be well informed.

  1. What is the actual design process?

The deign process vary depending on the type of project. After all the information have been collected, contract signed and deposit received, an initial draft is created based on the parameters and style of the project estimate. If the design concept is accepted by the client, it will then be further developed by the designer. As the design is being refined, the proofs of the project will be sent to the client for review or to submit changes. The project proofs are sent through email in a .pdf or .jpeg format. 2 rounds of design charges are included in the initial project estimate. If more changes are requested beyond the inclusive 2 rounds, then sub charges will apply and the additional fee will vary depending o the extent of the changes required.

*Unlimited changes are not offered as they are not time or cost effective and ultimately cause more confusion than clarity.

The design is then finalized and delivered in the necessary file formats depending if this is a print project (high resolution files) or formats for the web. Final payment and or balance due is required at this time in order for the project to be delivered.

  1. What is the time frame on a project?

Time frames can vary depending on which projects we are currently working on as well as the scope and or complexity of a new project. Once a deposit has been made, the design drafts begin. Since the initial conception process is the most labor intensive, the turn around time can vary and can take up to two weeks to show the first design concepts.

There is an open line of communication with the client at all times (mainly via email). It is very important that the client provide all of the necessary content including text,

Failure to provide this vital info can stall the project and delay the completion date at no fault of photos & images, logos in a timely manner to ensure the project flow.the designer. After the initial draft phase, a project moves more quickly — provided that all essential and necessary elements have been submitted by the client.

 

  1. What is the pricing, fees and payment process?

 

Project pricing vary from project to project and is determined at the time of estimate. All projects are executed on a contract basis. A contract helps to align the work relationship right from the start and helps define the scope and terms of payment. This is why it is important to know these Graphic Design questions and answers.

As mentioned above, a deposit of 50% must be made before any project begins. This deposit is non refundable and the deposit shows the client’s commitment to the project and also secures a space in the queue.

Depending on the size of the project, there may be a mid-project payment necessary of 25% with the final 25% due IN FULL at the completion/deliverable of a project.

For smaller projects with an established client, payment is due IN FULL within 7 days of delivery or additional  fee for late payment may also apply.

Print design projects such as brochures, business cards etc DO NOT include actual printing costs.
If you require bids for your print design projects, they may be obtained upon request.

Payment options are either via Money transfer or Mobile money

  1. Do you provide Website Design?

Yes! Sagicam provides website design. We build and develop new websites. We also create graphical content and imagery for websites . You can visit our page on website design FAQS for more details

  1. Do you provide Website maintenance/updates services?

Yes! More on our page best cheap website design

  1. Do you offer SEO (search engine optimization) services?

Yes we do. SEO services are among the main services offered by Sagicam. We also offer training classes on SEO. Visit our page search engine optimization and internet marketing for more information.

  1. What are the Client’s Responsibilities and Necessary Communication?

As stated above it is obligatory that clients provide ALL of the necessary content in a timely manner and it is their responsibility to review & understand the terms of a project contract. During project development, the lines of communication are kept open and accessible with consistent updates during normal business hours M-F 8:00am to 5:00pm – which is done  via email.

Please Note: It’s the client’s responsibility to respond to questions/provide feedback on proofs promptly. Clients’ communication delays WILL affect a project’s completion date at no fault of the designer. Client delays can also potentially “halt” a project thus forfeiting the deposit and necessitating the project be re-estimated along with a resume fee before work may again commence.

  1. What are your Policies on Project Usage?

Project designs are single-use (one time usage rights apply) unless otherwise specified within the terms of the project contract. Any other usage of said materials/designs must be negotiated and authorized by Sagicam at an additional fee to be determined.

Sagicam retains personal rights to use the completed project and any preliminary designs for the purpose of marketing this studio’s business and addition to our portfolio, for educational purposes and/or future publications on design.

  1. Why are your Design Prices not Listed?

The investment necessary to bring a project to its fruition varies based on a client’s requirements, the project scope, appropriate design styles/trends and the technologies utilized for its execution. The design landscape is vast, varied and changes rapidly. The way we market and promote our businesses has changed thus projects are assessed individually and estimated accordingly upon completion of an initial new project consultation. Read more about this on our page best website and graphic design company

  1. Do you offer Retainers? How do they Work?

Yes. A retainer fee works like a monthly fee but since it’s purpose is to retain me as your designer, it is paid up front before any work is ordered. You are, in a sense, pre-ordering the designer’s time. The designer anticipates work from the client and blocks out the appropriate amount of time in their schedule to accommodate the client work.

  1. Do you Provide Pro-Bono Work or Discounted rates?

To maintain universal professionalism,Sagicam does not offer “discounted rates”. However, depending on the current project load, one (maybe two) pro-bono projects may be accepted per year. There are certain criteria that needs to be met in order to determine whether or not a project or organization qualifies for pro-bono work.

Being part of these special projects can be very rewarding. However, honoring all requests is not possible.
Please contact Sagicam for more information on pro-bono projects.

  1. What kind of Clients do you typically work with?

We work with all categories of clients be it Businesses, Schools, Churches who  want to make the world a better place with their products or services.

Mutually beneficial creative partnerships are forged by working with those who recognize the value and expertise of a design and search professional as an investment in marketing and growing their business.

  1. Do you have Client Testimonials?

Yes. You may review feedback from successfully completed projects. You can visit our facebook page for details.

 

GRAPHIC DESIGN FAQS

 

Need to know how the Graphic Design process works? Read through our  FAQ section here so as to have an idea on Graphic Design questions and answers. And if you have any other questions, please don’t hesitate to contact us. We would be delighted to hear from you.

Q: How do I get a quote?

A: Every job is different and individual. We like to give an accurate quote, so the best and easiest way to do this is to have quick chat with you. Either call us on 243 567 189 or drop us an email through our contact page with your phone number and briefly outline your requirements.

Q: What is the design process?

A:Once you are happy with your quote, we spend some time talking to you to get a feel for your business and learn how best to communicate your required material. We then design some rough drafts for you to look over. You choose the look you are happiest with and we take it from there – tweaking and refining the design as needed. Once you are completely happy with the graphic design and have approved it, we finalise the design. We prepare your print-ready artwork and that’s it. You are then ready to go to print or use your graphics for online use.

Q: How long will the job take?

A: Every job is different and every deadline is different. Really you should allow sufficient time for the designing and proofing of your work. If your deadline is very tight, we will do our  best to complete your work within this time. We will, of course, advise at the time of the work. We haven’t missed a deadline yet and don’t intend to in the future!

Q: What format will I get my work in?

A: All artwork for print is supplied in high resolution vector format (.PDF or .EPS)  – so no quality is lost when the work is enlarged or reduced. If you want to use your images for web & social media purposes, then we will gladly supply your files in JPEG for uploading online

Any more questions?

If you have any more questions you would like answered, please contact us through our email  or call us on 243 567 189 and we will include your question and answer here.

 

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